General FAQ
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TOPUPLIVE Protection

Why is my TOPUPLIVE account locked?

You may not be able to access your account for the following reasons:

1. You forget your login details or display "invalid login email or password" when you try to log in.

You can reset your password to help secure your account.

2. Your account is locked due to multiple failed login attempts.

If you have forgotten your password, please contact our TOPUPLIVE support team for help unlocking your account. Once your account is unlocked, you can reset your password to secure your account.

3. You try to reset your password, but "Account suspended" is displayed. If this is an error, please contact TOPUPLIVE support "

This is only a temporary freeze of your account, you can make a request to TOPUPLIVE Support to deactivate your account. However, TOPUPLIVE reserves the right to freeze the account and block access to and use of the Services due to any violation of the law.