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1. Refund conditions:
(1). Payment declined (2). Recharge account does not exist or other reasons lead to failure to recharge
2. What if the Direct Recharge Information is Entered？：
Important reminder: The trading platform does not take any responsibility for errors caused by users' negligence, providing false or incorrect information, or any other reasons. Once the order is completed, it cannot be canceled or refunded.
Please note:
1.Please check the recharge information, including the game account ID, username, and server, before payment to avoid incorrect recharge problems.2.Due to service providers' requirements, once the recharge order is completed, it cannot be canceled or refunded. You can initiate a new recharge, but the trading platform is not responsible for incorrect purchase issues.
3.If the game ID is entered incorrectly, causing the recharge to fail, the order will be automatically refunded after confirming the error in the information provided.
If you have any concerns about your direct recharge service order, please contact customer service.
3.Why was I charged if my order failed?
If your order shows a "payment failed" status, it means our platform never received your payment.
In most cases, if a charge appears on your account, it may be an authorization hold rather than a completed transaction. These temporary holds are typically released within 3 to 7 business days, depending on your payment provider or bank’s processing time.
However, please note that some payment methods, such as cryptocurrency, may not support automatic refunds in cases of overpayment or incorrect transfers due to their irreversible nature.
If you have any questions or need assistance, please contact our support team.
4. Contact information
Company name: SEA WHALE TECHNOLOGY PTE.LTD.
Chat with Us Online
Tel(1): (+86)13296572464 Tel(2): (+65)91344990 Whatsapp : 6591344990 Service hours: 7*24 Email address: [email protected] Company address: 1 NORTH BRIDGE ROAD, #03-22, HIGH STREET CENTRE, SINGAPORE 179094