When should I receive my refund?
When you click on "My Orders" in your TOPUPLIVE account, view your refunded paid orders.
Here is the meaning of the status:
Refund status : Refunded This means
that : Your order refund has been completed on TOPUPLIVE. The money has been
processed and credited to your TOPUPLIVE account balance.
Note: TOPUPLIVE supports refunds to your original payment method/bank
account. Some payments cannot continue with the original method.
Use the table below to check when you received your refund. Refunds take different amounts
of time, depending on how you originally paid.
|
payment
method：
|
Refund
to：
|
When
to receive your refund：
|
|
Supports
any TOPUPLIVE
pattern
of payment
|
TOPUPLIVE
account
|
On
the same day/immediately [within minutes]
|
|
Credit/debit
card
|
credit
card
|
1.
10+ working days,
2. Processing times may be extended depending on each credit card
issuer.
|
|
debit
card
|
1.
10+ working days,
2.
Refunds may take up to 30 days to show up on your debit card
statement.
|
|
business
of Internet banking
|
bank
|
1.
Within 1-3 working days,
2.
Processing time may be extended depending on the bank.
|
|
E-wallet
|
E-wallet
|
1.
On the same day/immediately,
2.
Within 5-7 working days,
3.
Processing time may be extended depending on each wallet
used.
|
|
Manual
transfer, ATM or cash deposit
[Applicable
to Malaysian currency]
[Thai
baht only]
|
Bank
|
1.
Within 1-3 working days
(i)
Payments/orders refunded before 11am [GMT+8] will be processed on
the same working day.
(ii)
Refunds after 11am will be processed on the next business
day.
2.Processing
time may vary by bank and country and may sometimes take 10+ working
days,
3.
If a refund request is made after 4pm on a weekend, public holiday
or Friday [GMT+8], it will be processed on Monday.
|
English
