Under what circumstances will TOPUPLIVE cover the buyer's purchase: the buyer does not receive their order, such as the ordered product/service. The product/service received by the buyer differs significantly from its description. How do I get a refund? All sales are final and refund requests will not be processed unless either of the above occurs. Buyer shall report to TOPUPLIVE within 72 hours of delivery of the products/Services. After TOPUPLIVE investigation, its decision is final, if the report is true, you can refund. Refunds should be returned to the buyer within 14 working days, depending on the payment method you used. TOPUPLIVE does not include the following: The buyer has verified and confirmed receipt of the order. Consumer regret. Any transaction conducted outside of the TOPUPLIVE online marketplace. Any changes/updates made by the official game developer or game publisher after successful delivery. TOPUPLIVE does not cover fraudulent claims. We reserve the right to take legal action and permanently suspend the accounts of buyers who submit fraudulent claims. After you have confirmed that the product/service received meets the definition in the product list and is in working condition, the buyer should confirm

Online fraud/scams, credit card theft and unauthorized access to payment accounts such as credit cards and Skrill are now common due to a lack of security awareness among users. Documentation is an effective way to identify and verify user payments. This protects users and TOPUPLIVE.

Important information: Customers should not disclose bank transfer payment information to any person or third party, except for TOPUPLIVE support we provide through Kchat and calls to phone numbers listed on the TOPUPLIVE website. This will be a key issue: Disclosing your bank transfer payment information to third parties could result in your payment being solicited and used by them. TOPUPLIVE verifies bank transfer payments using bank transfer information provided by buyers. Important note: If your online bank transfer /ATM transfer/cash deposit machine information is provided to someone else before it is provided to our TOPUPLIVE support, we will not be liable for any monetary loss.

KYC Is An Ongoing, Risk-Based Process To Gather Relevant Information About Customers And Their Business And Financial Activities In Order To:- Facilitate The Timely Identification Of Customer Activity That Is Inconsistent With Established Facts And Information;- Meet Legal And Regulatory Obligations; And- Gather Sufficient Information To Assist In Determining Appropriate Products And Services To Meet Customers’ Financial Needs.